Reach
- SMS & A2PBulk and transactional SMS on direct operator routes.
- WhatsApp BusinessNotifications and two-way conversations.
Solutions · Customer engagement (CPaaS)
Reach every customer. On every channel.
Send offers, receipts, alerts and one-time passwords by SMS, WhatsApp and voice from your own systems, with automatic fallback between channels and live delivery reports.
- SMS & A2P messaging
- WhatsApp Business
- OTP & verification
- Integration support
- SMS delivery rate on direct operator routes
- 98%
- typical OTP delivery time
- < 3 s
- API for SMS, WhatsApp and voice
- 1
Overview
What you get with Telxer
Reach every customer by SMS, WhatsApp and voice, and verify every login and payment with OTP, from one set of APIs.
- One API for every channel
- Automatic fallback
- Live delivery reports
- Neno API
- Direct operator SMS
- WhatsApp Business
- Voice & OTP
- Delivery reports
What’s included
Everything in one solution
Secure
- OTP & verificationOne-time passwords with channel fallback.
- Sender ID protectionRegistered sender IDs to stop spoofing.
Manage
- Delivery dashboardLive status for every message, by webhook or dashboard.
- Integration supportWe connect Neno to your CRM, billing and core systems.
How it works
How it comes together
- 01Your apps & CRM
- 02Neno API
- 03SMS · WhatsApp · Voice
- 04Customers
Packages
Choose the right level
Essential
Getting started
- SLA
- 99.9% API uptime
- Support
- Business hours
- Bulk & transactional SMS
- Web dashboard
- Delivery reports
- Email support
Advanced
Growing digital businesses
- SLA
- 99.95% API uptime
- Support
- 24/7
- SMS + WhatsApp Business
- OTP with automatic fallback
- Webhooks & REST API
- Priority support
Enterprise
Banks & large platforms
- SLA
- 99.99% API uptime
- Support
- 24/7 with named engineers
- Dedicated throughput
- Direct operator routes
- Custom sender IDs
- Named account team
Every package is tailored to your sites and goals. Our team will recommend the right one.
How we deliver
From first call to fully managed
- 01Week 1
Assess
Workshop and site survey to map what you run today and what it costs.
- 02Week 2
Design
Architecture, SLA and one clear proposal, with a fixed price.
- 03Weeks 3–8
Deploy
Phased roll-out, tested site by site, with no disruption to live services.
- 04Ongoing
Manage
24/7 monitoring, monthly reporting and a named account manager.
Want to know more?
Our solution team will walk you through customer engagement (cpaas) and design it around your business.
FAQs
Can we fall back from WhatsApp to SMS?
Yes. If a WhatsApp message can’t be delivered, Neno automatically sends it by SMS, so every customer is reached.
Do you offer delivery reports?
Yes. Every message returns a delivery status by webhook and in the dashboard, so you can prove delivery and retry failures.