DIA · 100 Mbps – 10 Gbps
Dedicated Internet Access
Uncontended, symmetrical internet reserved for your business, routed over diverse subsea paths.
- Symmetrical speeds
- Uptime & latency SLA
- Diverse routing
Fiber · Enterprise & carrier connectivity
One network. Built for business.
Dedicated internet, private lines, wholesale capacity and dark fiber for enterprises, carriers and ISPs, on a fiber network we own, run and connect to the world.
- km of owned fiber
- 25,000+
- countries connected
- 18
- subsea cable systems
- 5
- uptime SLA
- 99.99%
Portfolio
Connectivity for every kind of network.
Connect every site. Reach every cloud.
Dedicated, secure connectivity for head offices, branches, data centres and the cloud, managed end to end under one SLA.
EPL · EVPL · EP-LAN
Ethernet Services
Private Layer 2 links between your sites: point-to-point, hub-and-spoke or fully meshed.
- Private, dedicated capacity
- Any-to-any meshing
- Cross-border reach
Managed WAN
SD-WAN & IP VPN
Every branch on one secure, centrally managed network with application-aware routing.
- Central policy control
- Encrypted traffic
- Backup broadband with Extel
Private cloud on-ramps
Cloud Connect
Private, low-latency connections from your network to leading public cloud platforms, bypassing the public internet.
- Predictable latency
- Higher security
- Lower egress costs
Design · install · monitor
Managed Business Wi-Fi
Office and guest Wi-Fi designed, installed and monitored by us, for a flat monthly fee.
- Proactive monitoring
- Branded guest portal
- One monthly fee
Protect · detect · respond
Managed Security & DDoS
Network-level protection for your internet and private links: DDoS mitigation, managed firewall and 24/7 threat monitoring.
- Always-on DDoS protection
- Managed firewall
- 24/7 monitoring
Wholesale capacity. Open access, carrier grade.
Transit, capacity and dark fiber for operators, ISPs and content providers, into, within and out of the region.
10G – 400G
IP Transit
Global internet reach with full BGP routes, multiple upstreams and diverse subsea paths.
- Full BGP routes
- Burstable billing
- DDoS protection option
10G · 100G · 400G
Wavelengths & Private Lines
Dedicated optical capacity between cities, data centres and cable landing stations.
- Protected or unprotected
- Low-latency routes
- Transparent transport
IRU or lease
Dark Fiber
Your own fiber pairs on our routes. Light them with your equipment and scale without limits.
- Long-term IRU
- Physical-layer SLA
- Metro and long-haul
Last-mile Ethernet
Metro Access
Reach your customers’ buildings over our metro network, priced per Mbps.
- Scalable bandwidth
- Fast provisioning
- Wholesale pricing
Layer 2 extensions
IX & Data Centre Connect
Direct links into internet exchanges and carrier-neutral data centres, without a physical presence.
- Remote peering
- Data centre interconnect
- Cross-connects
10G · 100G · 400G
International & Subsea Capacity
Capacity from cable landing stations to international hubs, with diverse subsea routes for resilient reach.
- Diverse subsea routes
- Landing station access
- Protected options
Our network
From Dar es Salaam to the world.
An owned terrestrial fiber backbone connected to multiple subsea cable systems, with points of presence in the world’s major interconnection hubs. One network, one contract, one SLA from end to end.
Points of presence
- Dar es Salaam
- Nairobi
- Kampala
- Kigali
- Johannesburg
- Dubai
- Mumbai
- London
- Marseille
- Singapore
Compare
Internet, private line or dark fiber?
| Feature | Dedicated Internet | Ethernet Private Line | Dark Fiber |
|---|---|---|---|
| What you get | Internet access | Private link between sites | Physical fiber pairs |
| Bandwidth | Dedicated to you | Dedicated to you | Unlimited: you light it |
| Who manages it | Telxer | Telxer | You (equipment), Telxer (fiber) |
| Uptime SLA | 99.99% with credits | 99.99% with credits | Physical-layer SLA |
| Typical set-up | 2–4 weeks | 2–6 weeks | Weeks to months |
| Best for | Offices & mission-critical sites | Branches & data centres | Carriers & hyperscale |
Getting connected
From survey to live in weeks, not months.
- 01Within 48 hours
Site survey
An engineer checks your building and the route to our network.
- 02Within 5 business days
Proposal
One clear proposal: capacity, SLA, timeline and price.
- 0310–15 working days
Installation
We build, connect and test. Your team doesn’t lift a cable.
- 0424/7 support
Live & supported
Handover, monitoring and a named account manager from day one.
Support & SLA
A team that picks up. Day or night.
- 24/7 network operations centreEvery link monitored around the clock, with faults often fixed before you notice.
- 4-hour fault responseAn engineer on the case within four hours, any time of day.
- A named account managerOne person who knows your sites, contracts and plans.
- Service creditsIf we miss the SLA, you’re credited automatically.
By industry
Fiber for every sector.
- Financial & Retail EnterprisesBranch, store and data-centre connectivity.See the financial & retail enterprises setup
- Public Sector & InstitutionsSecure links between offices, campuses and hospitals.See the public sector & institutions setup
- Industrial & ResourcesPlant, mine, depot and HQ connectivity.See the industrial & resources setup
- Service Providers & DigitalTransit, wavelengths, dark fiber and interconnect.See the service providers & digital setup
- Real Estate & ConstructionBuilding-wide fiber and FTTB for every tenant.See the real estate & construction setup
- Transport & TravelDedicated links for terminals, ports and stations.See the transport & travel setup
On-net check
Is your site on our network?
We’re lighting new business buildings, data centres and landing points every week. Tell us where your site is and we’ll confirm availability, capacity and lead time within one business day.
What is dedicated internet access (DIA)?
Dedicated internet access is a fiber connection reserved for your business alone. Unlike shared broadband, the bandwidth isn’t shared with other customers, speeds are symmetrical, and performance is backed by an uptime SLA.
What’s the difference between an Ethernet private line and dark fiber?
An Ethernet private line is a managed service: we run the equipment and you buy a set capacity between sites. Dark fiber is the physical fiber itself; you connect your own equipment and can run as much capacity as it supports.
Do you offer IP transit with full BGP routes?
Yes. IP transit is delivered with full or default BGP routes, multiple upstream providers and diverse subsea paths, from 10G to 400G, with burstable billing.
Can we buy wholesale capacity or dark fiber on your routes?
Yes. We sell wavelengths from 10G to 400G, private lines, and dark fiber on long-term IRU or lease, on metro and long-haul routes.
Can you connect our sites in other countries?
Yes. We connect multi-country networks using Ethernet services, IP VPN and SD-WAN over our network and partner capacity, managed as one service under one contract.
How long does installation take?
After a site survey, most on-net sites go live within 10–15 working days. Sites that need new construction take longer; your proposal includes a firm timeline.
Do you offer an uptime SLA?
Yes. Dedicated internet and private line services include an uptime SLA of up to 99.99%, with service credits if we miss it. Dark fiber includes a physical-layer SLA.
What happens if a link goes down?
Our network operations centre monitors every link around the clock and responds to faults within 4 hours. For critical sites, add diverse routing or Extel backup broadband for automatic failover.
Works with
Make it complete.
- ExtelAdd Extel business broadband as an automatic backup line, so critical sites stay online if a link goes down.Explore Extel
- NenoSend outage alerts, receipts and OTPs to customers by SMS and WhatsApp.Explore Neno
- Business continuityDiverse routes, automatic failover and 24/7 monitoring for networks that can’t go down.See the solution
- Multi-site networkingEvery office, branch and data centre on one managed network with SD-WAN and mobile backup.See the solution