Delete your MyTeleApp account

Delete your account in the app

1. Open MyTeleApp and sign in.
2. Go to Profile → Settings → Delete account.
3. Confirm with your password or the one-time code we send you.

Your account is closed straight away and you are signed out on all devices.

Or request deletion by email

If you can’t use the app, email info@telxer.com with the subject “MyTeleApp account deletion request”. Send it from the email address registered to your account, or include the mobile number on your account so we can verify that the request is yours.

We confirm when the deletion is complete.

What we delete

Within 30 days of your request we delete or anonymise:

• your profile: name, email address and mobile number;
• your sign-in credentials and session tokens;
• links to your Neno and Rails accounts;
• your push-notification token and app preferences;
• saved locations and coverage checks;
• support conversations, after any open request is resolved;
• MysteryBox participation history.

What we keep, and for how long

The law requires us to keep some records after an account is closed:

• invoices, payments and transaction records: 7 years, for tax and accounting law;
• KYC documents, where verification was required: as long as financial and telecommunications regulations require, typically 5 years;
• security logs: up to 90 days.

These records are kept securely, used only for those legal purposes, and deleted when the period ends.

Deleting your MyTeleApp account does not cancel an active Fiber contract or an eSIM already installed on your phone. To end a Fiber service, contact info@telxer.com.

Delete some data without closing your account

You can also ask us to delete specific information, such as saved locations, support history or a linked Neno or Rails account, while keeping your account. Email info@telxer.com with what you would like removed.

More about how we handle your information: MyTeleApp Privacy Policy.